Frequently asked questions
How long does delivery take?
Your order will be delivered within 10-35 working days (this varies by product and public holidays).
Please allow 2-10 working days for us to process your order.
Disclaimer: Please note that when purchasing out of stock items, delivery may take longer than usual.
Your signature may be required upon delivery. You can check the status of your delivery on the website of the transporter using the tracking number provided to you.
This time may be extended if additional documents are required to finalise the order. In addition, your purchase may be held by customs and it is the customers responsibility to pay customs.
Are any purchases final sale?
We are unable to accept returns, all purchases are final.
What countries or regions do you ship to?
We ship to certain countries within the European Union, Norway, Switzerland, Hong Kong SAR, Taiwan Region, Singapore, South Korea, Australia, Japan, Vietnam, Canada, Malaysia, Thailand, Turkey, Mexico, Brazil, Philippines, New Zealand and the 54 states of the United States.
Countries that we ship to in the EU are: Albania, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Dublin), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Greenland, Gibraltar.
Please note that we do not deliver to PO Boxes, military bases or outermost regions of the EU (i.e. Guyana, Guadeloupe, Saint-Martin, Martinique, Reunion, Canaries, Acores and Madera) nor to Puerto-Rico.
If you are not located within our delivery zone, please email us further at contact@itsinkyo.com.
Can I cancel my order?
Before your item is dispatched you can cancel your order by using the link sent to you in your order confirmation email or by email. After this time, it is not possible to cancel it and your order will be sent.
How much does shipping cost?
Shipping is free on all orders.
How do I return my order?
We currently are not accepting any returns at the moment due to the recent warehouse policy update.
Where can I find my order tracking number?
You can find your tracking number by using the link in your order confirmation email.
I didn't get a confirmation email, what do I do?
Please email contact@itsinkyo.com with your name and order number.
What methods of payments do you accept?
Methods of payment accepted are: credit card, debit card (Visa, Mastercard, American Express & Maestro).
We also accept: Discover, Diners Club and Shop Pay, Paypal, Apple Pay.
All payment methods are debited immediately.