Returns

The U.K.

FOR U.K. ORDERS

Returns

Due to a recent update in our warehouse policy, we are no longer able to accept returns, refunds, or exchanges. Returned packages can no longer be returned due to a shortened return window, and cannot be reused as future inventory.

Damages and issues

Please inspect your order upon receiving any item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please refer to our Refund Policy to find out more.

Any questions?

Contact Customer Service via email: contact@itsinkyo.com

Operating hours are from:

9am – 17:30pm (GMT) Monday to Thursday

9am - 16:00pm (GMT) Friday

Closed - Saturdays

Sundays - 10:30am - 15:30pm (GMT)

Closed on all major holidays.

International

FOR INTERNATIONAL ORDERS

Returns

Due to a recent update in our warehouse policy, we are no longer able to accept returns, refunds, or exchanges. Returned packages can no longer be returned due to a shortened return window, and cannot be reused as future inventory.

Damages and issues

Please inspect your order upon receiving any item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please refer to our Refund Policy to find out more.

Any questions?

Contact Customer Service via email: contact@itsinkyo.com

Operating hours are from:

9am – 17:30pm (GMT) Monday to Thursday

9am - 16:00pm (GMT) Friday

Closed - Saturdays

Sundays - 10:30am - 15:30pm (GMT)

Closed on all major holidays.