FAQs

Your order will be delivered within 10-35 working days (this varies by product and public holidays).

Please allow 2-10 working days for us to process your order.

Disclaimer: Please note that when purchasing out of stock items, delivery may take longer than usual.

Your signature may be required upon delivery. You can check the status of your delivery on the website of the transporter using the tracking number provided to you.

This time may be extended if additional documents are required to finalise the order. In addition, your purchase may be held by customs and it is the customers responsibility to pay customs.

We ship to certain countries within the European Union, Norway, Switzerland, Hong Kong SAR, Taiwan Region, Singapore, South Korea, Australia, Japan, Vietnam, Canada, Malaysia, Thailand, Turkey, Mexico, Philippines, New Zealand and the 54 states of the United States.

Countries that we ship to in the EU are: Albania, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Dublin), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Greenland, Gibraltar.

Please note that we do not deliver to outermost regions of the EU (i.e. Guyana, Guadeloupe, Saint-Martin, Martinique, Reunion, Canaries, Acores and Madera) nor to Puerto-Rico.

If you are not located within our delivery zone, please email us further at contact@itsinkyo.com.

Before your item is dispatched you can cancel your order by using the link sent to you in your order confirmation email or by email. Once the items have been dispatched, it is not possible to cancel the order. You can request a refund after you have received your order.

However, you will be able to request a return after receiving the goods. Please go the returns section of the FAQ for the return process.

Disclaimer: Please be aware for custom orders, there would be a cancellation fee of 8% of the original price. If the order has been started, it cannot be cancelled.

When buying custom orders, please allow for a minimum of 2 months for your item to be completed. We will send you an email to let you know when it has been dispatched.

Please refer to our Returns page here.

You can find your tracking number by using the link in your order confirmation email.

Please write to contact@itsinkyo.com with your full name and order number (if you have it).

Please note that any items that are custom made can not be returned or exchanged. This is because of the nature of the the item being specifically made for a customer.

Items bought under the special order can be exchanged or returned but please be aware that it is the customers repsonsibilty to bear the shipping costs to return or exchange. Please refer to the the Returns policy.

Methods of payment accepted are: credit card, debit card (Visa, Mastercard, American Express & Maestro).

We also accept: Discover, Diners Club and Shop Pay.

All payment methods are debited immediately.