Returns

The U.K.

FOR U.K. ORDERS

If you’re not in love with your itsinkyo.com purchase, you can return the item (customer is responsible for the shipping fee) within 14 days of purchase. We’ll process your return as soon as we receive the item(s). Please note it may take up to 1-30 business days for the credit to appear on your account.

When you return your purchase by mail within 14 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s) - excluding the return shipping. Unfortunately, we can’t accept returns or issue refunds after 14 days.

HOW TO RETURN YOUR ITEM(S)

Please email contact@itsinkyo.com to request a return. We would email you either of the following: a returns form, a return label and/or a returns address. If a return form is given, please fill out the returns form and place the completed form with your item(s) in the original packaging or any well-padded envelope or box. With the supplied return label attach it securely to the package.

Once you’ve sent the item(s) back to us, look out for an email requesting for tracking number along with photos for proof of return. We would notify you of you return progress and when your return has been received and is being processed.

Disclaimer: Please note most of the items are free to return. We would provide you a free shipping label. However, in the event of an item not being free to return, it is the responsibility of the customer to pay for any shipping costs in returning goods.

Disclaimer: Please be aware that there are certain items that cannot be returned or exchanged. Please refer to our Refund Policy to find out more.

Any questions about your return?

Contact Inkyo Customer Service via email: contact@itsinkyo.com

Operating hours are from:

9am – 17:30pm (GMT) Monday to Thursday

9am - 16:00pm (GMT) Friday

Closed - Saturdays

Sundays - 10:30am - 15:30pm (GMT)

Closed on all major holidays.

International

FOR INTERNATIONAL ORDERS

We can offer merchandise exchanges on orders shipped internationally. However it is the responsibility of the customer to pay for the shipping charges.

If you are not in love with your itsinkyo.com purchase, you can return it within 14 days of purchase. We will process your return as soon as we receive it for the purchase amount excluding the shipping charges and any additional fees. Please note it may take up to 15 business days for the credit to appear on your account.