Returns

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The U.K.

FOR U.K. ORDERS

If you’re not in love with your itsinkyo.com purchase, you can return the item (customer is responsible for the shipping fee) within 14 days of purchase. We’ll process your return as soon as we receive the item(s). Please note it may take up to 15 business days for the credit to appear on your account.

When you return your purchase to itsinkyo.com by mail within 14 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s) -excluding the return shipping. Unfortunately, we can’t accept returns or issue refunds after 14 days.

HOW TO RETURN YOUR ITEM(S)

Please email contact@itsinkyo.com to request a return. We would email you a returns form, a return label and a returns address. Fill out the returns form and place the completed form with your item(s) in the original itsinkyo.com or packaging, or any well-padded envelope or box. With the supplied return label attach it securely to the package, seal up the box and drop it off anywhere in a U.K. postbox.

Once you’ve sent the item(s) back to us, we would notify you of you return progress. Look out for an email confirmation—we’ll let you know when your return has been received and is being processed.

Disclaimer: Please be aware that there are certain items that cannot be returned or exchanged. Please refer to our Refund Policy to find out more.

Any questions about your return?

Contact Inkyo Customer Service via email: contact@itsinkyo.com

Operating hours are from:

9am – 17:30pm (GMT) Monday to Thursay,

9am - 16:00pm (GMT) Friday

Closed - Saturdays & Sundays

International

FOR INTERNATIONAL ORDERS

We can offer merchandise exchanges on orders shipped internationally. However it is the responsibility of the customer to pay for the shipping charges.

If you are not in love with your itsinkyo.com purchase, you can return it within 14 days of purchase. We will process your return as soon as we receive it for the purchase amount excluding the shipping charges and any additional fees. Please note it may take up to 15 business days for the credit to appear on your account.

HOW TO RETURN YOUR ITEM(S)

Please email contact@itsinkyo.com to request a return. We would email you a Returns form and a return label. Fill out the Returns form and place the completed form with your item(s) in the original itsinkyo.com or packaging, or any well-padded envelope or box. With the supplied return label attach it securely to the package, seal up the box and drop it off anywhere in a U.K. postbox.

Once you’ve sent the item(s) back to us, we would notify you of you return progress. Look out for an email confirmation—we’ll let you know when your return has been received and is being processed.

Disclaimer: Please be aware that there are certain items that cannot be returned or exchanged. Please refer to our Refund Policy to find out more.

Any questions about your return?

Contact Inkyo Customer Service via email: contact@itsinkyo.com

Operating hours are from:

Monday - Thursay: 9am – 17:30pm (GMT)

Friday: 9am - 16:00pm (GMT)

Saturdays & Sundays: Closed