Which countries or regions do you ship to?
We ship to certain countries within the European Union, Norway, Switzerland, Hong Kong SAR, Taiwan Region, Singapore, South Korea, Australia, Japan, Vietnam, Canada, Malaysia, Thailand, Turkey, Mexico, Philippines, New Zealand and the 54 states of the United States.
Countries that we ship to in the EU are: Albania, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Dublin), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, Greenland, Gibraltar.
Please note that we do not deliver to outermost regions of the EU (i.e. Guyana, Guadeloupe, Saint-Martin, Martinique, Reunion, Canaries, Acores and Madera) nor to Puerto-Rico.
If you are not located within our delivery zone, please email us further at firstname.lastname@example.org.
How much are the delivery fees?
The delivery thresholds and fees are different according to the region:
UK: We charge a delivery fee of £5.95 for orders under £150]
For orders over £150, the delivery fee is free.
For countries outside of the UK, the delivery fee is free.
How long does delivery take?
Your order will be delivered via DHL within 10-50 working days (this varies by product and public holidays).
Disclaimer: Please note that when purchasing out of stock items, delivery may take longer than usual.
Your signature may be required upon delivery. You can check the status of your delivery on the website of the transporter using the tracking number provided to you.
This time may be extended if additional documents are required to finalise the order. In addition, your purchase may be held by customs and it is the customers responsibility to pay customs.
Where can I find my order tracking number?
You can find your tracking number by using the link in your order confirmation email.
What should I do if there is a problem with my order?
Please contact our customer service using the Contact Us page or email us on:
Where will my order be delivered?
DHL may require a signature on delivery to the address you provided in the checkout. DHL would normally send you an email notifying that your package is out for delivery.
Empty parcel or missing item
When a customer accepts a package without opening it or raising any issues, the receipt is considered to be in order and cannot be appealed. However, you can always contact our customer service using the Contact Us page or email us on:
How can I change my delivery address?
We can not modify a delivery address once the order is passed. However, before the order is dispatched you can cancel it.
Please note that the customers are responsible for paying any custom duties or taxes according to their countries rules and regulations.
We would not be held responsible for the delay of your order when passing through customs.
In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer's responsibility for payment of redelivery.
We do not ship to PO Boxes or military bases.