Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@itsinkyo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Disclaimer: Customers who request a return would be liable to pay for shipping costs. 

 

European Union 14 day cooling off period

Notwithstanding the above, if the item is being shipped into the European Union, the customer has the right to return purchases, for any reason, within 14 days and request a refund. 

Disclaimer: Customers who request a return would be liable to pay for shipping costs. 

You can always contact us for any return question at contact@itsinkyo.com.

Damages and issues

Please inspect your order upon receiving any item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Except in the rare circumstance of item damage, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), certain accessories (such as earrings) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.